Procter & Gamble Presented with itSMF USA 2008 Project of the Year Award
By implementing ITSM best practices the organization saved $5 million in just over a year
The 2008 Project of the Year Award was presented to Procter and Gamble’s Product Lifecycle Management Operations Management Team – a 25 person team that supports 80,000 users worldwide. This team’s vision was to deliver better service with fewer resources, lower costs and increase value to the business leveraging the ITIL framework, standardization, and ITSM best practices. They wanted to transform three disparate operations management groups into a cohesive support organization. The project began in January 2006 and ended, moving to the Continual Service Improvement phase, in July 2008.
As a result of this undertaking, the team achieved its resource and cost reduction goals with a $5 million cost savings in just over one year, a 30-percent reduction in group staffing, as well as the addition of 40 new applications to the portfolio. Even more importantly, this team achieved the goals of delivering better service and providing greater value to the business by:
- Decreasing down-time through improved communications with business and development groups
- Increasing development focus on meeting business needs
- Leveraging ITIL processes to manage lower cost partner providers
- Consistently delivering successful changes and releases through effective Change and Configuration management
- Improved forecasting and performance through Capacity and Availability Management
Procter and Gamble is a consumer products company and is number 79 on Fortune’s Global 500 list for 2008 and the 39th most profitable. It is 5th on Fortune's Global Most Admired Companies list and is credited with such business innovations as brand management and the creation of the soap opera. Procter and Gamble leverages ITSM to enable them to focus on and invest in meeting consumer needs.
“I am delighted that our Product Lifecycle Management Operations Management Team is being recognized in this way,” said Marta Foster, vice president in the Global Business Services Organization at Procter and Gamble. “Because of this team’s project the P&G business is receiving best in class services. We’ve been able to leverage our scale while reducing our cost, all the while improving our user satisfaction levels. In turn, this allows P&G to invest more in innovation to better meet our consumer needs.”
About the Project of the Year Award
This award is presented to the practitioner or practitioner/vendor team that made significant headway in the implementation of ITSM in the last year. Nominees for this coveted award for 2008 included: Allstate Insurance, Bank of New York Mellon Co., Barclays Global Investors/InterProm USA, Catholic Health East/Oblicore, Cox Communications, McKesson CIT/Newscale, Orrick Herrington & Sutcliffe/Service-now.com, Procter & Gamble, and Yahoo!/CA.