Get your Service Management groove on.
As the only non-profit, unbiased convention in the industry, itSMF USA Fusion 10 will provide the strategies and guidance you need to harmonize your organization in support of your Service Management program.
itSMF USA Fusion 10 promises informative sessions, interactive workshops, and knowledgeable discussions on the industry's greatest hits including virtualization, cloud computing, ITIL® v3, Software as a Service, SAS and ISO. Only the itSMF USA annual convention packs this much valuable content into one must-attend event. Register for your all-access pass today.
Convention summary
- Workshops: Sunday afternoon
- Exhibits: Sunday evening through Tuesday evening
- Convention: Monday through Wednesday
- Executive Forum: Monday and Tuesday
- Post-convention training: Wednesday – Thursday (additional costs apply)
Take center stage
Help unite the world of Service Management with your valuable insight and knowledge. Learn how you can participate in itSMF USA Fusion 10.
Convention-at-a-glance**Schedule subject to change
| Saturday, September 18, 2010 |
| 8:00 am – 5:00 pm |
Pre-convention Training
(Times vary by class) |
| Sunday, September 19, 2010 |
| 8:00 pm – 5:00 pm |
Pre-convention Training
(Times vary by class) |
| 12:00 pm – 7:00 pm |
Registration |
| 12:30 pm – 4:45 pm |
Pre-convention workshops |
| 5:00 pm – 7:00 pm |
Welcome Reception and Exhibits |
| Monday, September 20, 2010 |
| 7:00 am – 5:00 pm |
Registration |
| 7:00 am – 8:00 am |
Breakfast |
| 7:00 am – 8:00 am |
Breakfast Club Discussion Groups |
| 8:15 am – 9:40 am |
Opening General Session – Keynote: Boris Brott |
| 10:00 am – 12:15 pm |
Breakout Sessions |
| 12:15 pm – 3:30 pm |
Exhibits |
| 12:15 pm – 2:15 pm |
Lunch |
| 2:15 pm – 3:15 pm |
Breakout Sessions |
| 3:30 pm - 5:00 pm |
General Session – Keynote: Drew Jaehnig and Executive Panel Discussion |
| 5:00 pm – 7:00 pm |
Networking Reception and Exhibits |
| Tuesday, September 21, 2010 |
| 7:00 am – 5:00 pm |
Registration |
| 7:00 am – 8:00 am |
Breakfast |
| 7:00 am – 8:00 am |
Breakfast Club Discussion Groups |
| 8:15 am – 9:40 am |
General Session – itSMF Awards and Value Presentation |
| 10:00 am – 12:15 pm |
Breakout Sessions & Workshop |
| 12:15 pm – 2:00 pm |
Exhibits |
| 12:15 pm – 2:00 pm |
Lunch |
| 2:00 pm – 5:30 pm |
Breakout Sessions |
| 5:30 pm – 7:00 pm |
Networking Reception and Exhibits |
| 7:00 pm – 10:00 pm |
Fusion 10 Party |
| Wednesday, September 22, 2010 |
| 7:00 am – 2:00 pm |
Registration |
| 7:15 am – 8:30 am |
Breakfast |
| 7:30 am – 8:30 am |
Breakfast Club Discussion Groups |
| 7:15 am – 8:15 am |
itSMF USA Annual Meeting |
| 8:15 am – 9:40 am |
General Session with Keynote |
| 8:45 am – 12:15 pm |
Breakout Sessions |
| 12:15 pm – 2:00 pm |
Closing General Session with Lunch & Keynote: James Staten |
| 2:00 pm – 6:00 pm |
Post-convention training |
| Thursday, September 23, 2010 |
| 8:00 am – 5:00 pm |
Post-convention Training
(Times vary by class) |
*Schedule subject to change