"itSMF Fusion helps me identify and deliver key metrics to show progress and efficiency across our processes. We gain insight into how to continually mature and integrate all our processes with the CMDB."

-- Tony Cascaldo, Westfield Insurance

I volunteer for itSMF USA so that people at all levels can experience a program that meets their needs without the concern of someone's bias pushing them in a certain direction. I am looking forward to sessions from practitioners and understanding their "lessons learned" so I can avoid similar stumbling blocks. The networking at this event has helped mature my processes through communication with other practitioners as well as interactions with other vendors.

-- Stephen Sturdevant, Temple Inland

"I attended the ITSMF Conference in North Carolina in 2007 and was so impressed by the organization, caliber and attention to detail to every aspect of the conference, the vendors, networking, exhibits, food, parties, and keynote speakers were absolutely phenomenal.  I made a promise to myself that as an ITSM Professional I would never miss a conference.  This year, I set the bar higher; I had something to compare it to.  I was not disappointed!  The job that the organization, volunteers and facilities is by far the absolute best!!  San Francisco was outstanding I can't wait until next year...It is an event I look forward to."

-- Nisi Vidato

"The sessions I have attended have been exactly what I was looking for -- more than just theory, but practical information as well. It is providing validation for issues I have been thinking and talking about in our organization."

-- Michele C. Bonner, Austin Energy

 "Outstanding Keynote speakers! I enjoyed ALL of them and their very different styles and perspectives.” 

-- Tess DePalma

"I attend itSMF Fusion to connect with people in person, because real people make the difference. Attendees here are truly the people who are leaders in IT service management...advancing the profession and the industry."

-- Lisa Schlaf, Econ Global Services and itSMF USA Board Member

"The reason I attend itSMF USA Fusion is to see a broad view of available tools for implementing service management in our organization."

-- Surjit Ahluwalia, Cisco Systems

"Fusion 08 Conference was simply amazing. As a volunteer and a long time advocate of IT service management, I give the entire conference a two thumbs-up! The knowledge I gained as a result of participating in various program track sessions related to IT service management, especially ITIL® v3 framework and practical ITIL implementation strategies to utilize in my daily projects will add value to my organization as an IT service management consultant."

-- Cathy Beykzadeh

 "The Fusion '08 party mirrored the level of sophistication we saw at the whole conference.  The museum provided a perfect backdrop for this gathering of IT professionals to network, enjoy fantastic food and view some amazing art and exhibits.  Each year gets better and better.”

-- Bill Bennett